Terms and Conditions


  1. Fees for tuition are paid monthly on a subscription basis, money will automatically be deducted from the bank details provided unless cancelled.
  2. We require your bank details to access the free one-month trial for your children to enrol.
  3. Cancel anytime, full monthly fee to be paid if the new month has started – no charges will apply if the new month hasn’t started.
  4. Tutor can be accessed via a virtual classroom at certain times each week (times my change but every student will be notified)
  5. Work each week will be set based on the ability of the individual student, all work will be personalised.
  6. Although we work within the school curriculum, we do not encourage to do homework or assignment questions that are meant to be the student’s own work.
  7. We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.
  8. We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You the client specifically waive any and all claims arising out of the use of this tutoring service.
  9. All materials we create in-house are copyright. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.
  10. New services maybe added and current features from the website may change subject without notice.
  11. Login details may not be shared amongst friends or family as all learning, development and progress is personalised and recorded.
  12. Live tutoring sessions during busy times maybe limited to a certain time limit; all students affected will be notified.
  13. City Tutors Online can be accessed via any device with an internet connection; however, for the full experience and access to all the features we recommend students access City Tutors Online via a desktop or laptop.
  14. For Live tutoring sessions via the virtual classroom we recommend students have (Skype friendly) headphones and webcam for the full experience.
  15. For Live tutoring via the virtual classroom we recommend downloading the virtual classroom (VC) App for the full experience.
  16. I have read the Safeguarding Policy
  17. I have read and agree to the Data policy of City Tutors Online
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